Terms & Conditions

Welcome to our academic writing Service (“Service”) accessible through our website (the “Website”). Your utilization of our Service is governed by these periodically updated Terms and Conditions (“Terms”) at our discretion.

Functioning as a dynamic learning platform, our Website facilitates collaboration between Customers (“you”, “You”, or “Customer”) and seasoned educational Experts (“Writer”). Designed for the reciprocal exchange of knowledge and Services, the platform aims to enhance the educational experience. Through our Website, Customers can connect with Writers to avail and provide Services.

By clicking “Accept”, placing an Order, making a payment, or accessing our Services, You affirm that You have read, undestand, and agreed to be legally bound by these Terms. These Terms include and integrate our Privacy Policy, Money Back Guarantee, Cookies Policy, and other pertinent agreements available on our Website. These policies may be modified, and Your continued use of our Services implies Your acceptance of such changes.

If You disagree with these Terms or any subsequent modifications, kindly discontinue access and use of our Service. Note that any personal information You provide will be handled in line with our Privacy Policy.

We reserve the right, at our sole discretion, to revise these Terms by posting an updated version on our Website. Such revisions become effective on the specified date within the updated Terms. Your use of our Services post-changes indicates Your acceptance of the revised Terms then in effect. We recommend reviewing our Terms regularly to stay informed about the conditions governing Your use of our Services.

Understanding the Terms

When we mention “Terms,” it pertains to these Terms and Conditions.
The term “Company” identifies Do Write My Essay, which is owned and operated by GENPAK IT SOLUTIONS LTD, International House, 12 Constance Street, London, England, E16 2DQ. The Company specializes in providing academic writing Services to Customers.

“Customer,” “You,” or “Your” refers to anyone utilizing the Website for tasks such as submitting, executing an Order, uploading information, or making payments.

“Content” encompasses all accessible information, text, materials, images, data, links, software, or any other material provided through the Website or Services, regardless of its origin.

A “Writer” is an individual engaged by the Company on a freelance basis to deliver Services to our Customers.

The “Messaging System” refers to the software ensuring consistent communication between Customers, Writers, or the Support Team.

An “Order” represents the electronic request for a paid Service from the Customer, outlining specific requirements and specifications, including the sources to be utilized in the final Product.

A “Product” is the result of the Service delivered by Writers, designed to aid the Customer’s learning in a specific subject or topic. It is intended for educational purposes and not for submission to any educational institution.

“Product Revision” involves a Customer’s request for modifications to the final version of the Product based on the initial Order requirements.

“Order Balance” signifies the total funds allocated to a specific Order once a Writer has been assigned to it.

The term “Service” pertains to the Services provided by Writers within a defined timeframe and according to the Customer’s educational requirements.
The “Quality Assurance Department” is a Company unit responsible for evaluating and ensuring the quality of our Services, impartially investigating all disputed claims.

“Support Team” or “Support” refers to the Company unit coordinating and assisting in the Order process and the provision of Services.

General Information

When navigating the public sections or using our Website, you confirm that you have comprehended and agreed to the terms in these Terms and our Privacy Policy.

Your use of the Service must be legal, personal, and for informational purposes only. You commit not to use the Service maliciously or in violation of any applicable laws or third-party rights. Additionally, exercise prudence, refraining from unnecessary disclosure of personal information to Writers, especially if not required by the Services or conflicting with these Terms.

These Terms constitute the entire agreement between you and the Company, superseding any prior discussions, agreements, or communications. You affirm that you had sufficient time to review the Terms. In case of ambiguity, no presumption will favor either party.

Unless specified, the invalidity of any provision will not affect the remaining Terms, which will be enforced to the extent permitted by law. Our failure to enforce any provision does not waive our right to do so.

The Website may link to third-party sites; however, we don’t endorse or approve. You access such sites at your own risk, subject to their rules. We disclaim liability for these sites, and your interaction with them is governed by their rules.

Order Placement and Processing

Initiate your orders by completing the provided form on our website, as our service operates on a request basis exclusively.

The order form is comprehensive, detailing the work’s extent, parameters, and delivery timelines. It is your responsibility to provide precise, complete, and final details in each section. Ensuring that the order details enable the writer to deliver an accurate product is crucial.

After the final payment, we reserve the right to re-evaluate order details to verify if the specified assignment requirements were met. In case of any discrepancy, our Support Team has the authority to modify the order to ensure compliance with your stipulated requirements.

Each order should specify a word count, and the delivered product must correspond to the anticipated count. If there’s a discrepancy in page or word count, you may request a reformat to match the guidelines of 300 words per double-spaced page or 600 words per single-spaced page.

Changes to the scope of work can be made by you or the Support Team only if the writer hasn’t started. Once the writer has commenced work, no alterations are allowed without additional compensation if it affects volume, complexity, or completion time.

If specific resources are required, specify and provide them with the order details; otherwise, additional charges may apply. Failure to provide materials on time may require extra payment or time for order completion. We bear no responsibility if order instructions were initially wrong or altered. Additional materials added after delivery may release funds to the writer if initial instructions are followed.

Monitor your order’s progress through your personal account, where information and status are displayed. Our Support Team is available 24/7 to provide updates on the order status.

We’ll select the writer that best matches your task requirements. When placing orders, avoid sending content deemed illegal, harmful, or objectionable to writers.

Payment

Upon submitting an order, you commit to compensating for the rendered services. We commence the processing of your order only after receiving and authorizing the service payment. It is recommended that any payment card used should have a minimum of six months remaining before its expiration date.

The payment for the product is determined by our pricing structure and must be made in advance, as specified on the order form, once the scope of work is defined. Additionally, the customer may incur a service fee for using the website, calculated by the Company based on the order’s complexity, parameters, and other features. The precise service fee will be provided during the payment stage. We will not proceed with product delivery until full payment has been received and approved.

You can make payments for orders and products using Visa, MasterCard, American Express, Discover, Diner’s Club, UnionPay, Maestro, or JCB cards to recharge your personal balance. In instances of partial or full payment reimbursement, you have the option to follow the Money Back Guarantee procedure or transfer the funds to your personal balance. Unless the entire payment is received, the ownership of the written work will continue to be held by Do Write My Essay. Once the complete payment is received, the copyright ownership of the material is transferred to the Client.

Order Revision

We offer free revisions to ensure customer satisfaction. To request a revision, customers can submit a request through their personal account or contact the Support Team. Free revisions are accepted within fourteen (14) days after receiving the order. After these periods, customers may opt for paid adjustments or place an Order for Editing. The Quality Assurance Department may, at its discretion, offer complimentary adjustments beyond the stipulated time frame. However, the department may refuse adjustments if the new instructions contradict the original order or request the customer to cover the cost of proposed changes or place an Order for Editing. The department also reserves the right to decline or limit multiple adjustment requests if the customer’s actions suggest exploitation of the writer or unreasonable requests.

If your revision request aligns with the requirements outlined in these Terms, we will make adjustments to the delivered product free of charge.

To facilitate a smooth revision process, we request your cooperation. If you need a revision for your ordered task, we may ask you to provide additional time or extend the deadline, with a minimum of 24 hours needed to complete the revision effectively.

For timely responses to your requests, remarks, or comments about your order, we recommend monitoring your profile and email communications. It’s crucial to address necessary revisions or clarifications promptly. However, please note that we cannot be held responsible for issues beyond our control, such as incorrect email addresses, spam filters, internet outages, or other communication-related difficulties.

Order Cancellation and Refund

At Do Write My Essay, we prioritize transparent financial interactions between our Writers and Customers, ensuring the delivery of your product in accordance with your specified order requirements. If there is any violation of our Writers’ commitments regarding order delivery, you have the right to request a partial or full refund under our Refund Policy.

Our Money-Back Guarantee is tailored to address specific cases outlined in our policy. If your situation doesn’t neatly align with any category, we encourage you to contact our Support Team. We’re here to discuss the nature of your request and find the best possible solution.

To uphold transparency and fairness, we have established clear criteria for granting refunds. Our aim is to instill confidence in our services, ensuring you have a comprehensive understanding of our refund process and leave with complete satisfaction.

You can request a refund under the following circumstances:

Customers have the privilege to cancel orders under specific conditions:

Cancellation Before Writer Assignment: When we receive the payment confirmation of an order, we review the details of your task and assign a writer on priority basis. In rare instances where no writer has been assigned, a store credit will be issued.
Dissatisfied with the Outcome: In cases where the customer remains dissatisfied even after multiple revisions, they are entitled to request a refund via email.The customer must provide clear reasons and valid arguments to support their claim that the delivered work does not meet provided instructions. Upon receivng the refund request, it will be forwarded to the relevant department for review. The final decision regarding the refund will be made based on the merits of the customer’s case. Please note that the approval or rejection of a refund request is at the sole discretion of the Company.

Control Over Usage and Ownwership

All materials found on our Website, encompassing text, software, images, graphics, videos, music, names, logos, trademarks, and service marks, are the exclusive property of the Company. These elements are legally protected by copyright, trademark, and other applicable laws, with the Company holding all copyright and intellectual property rights.

Referred to as ‘Site Content,’ this proprietary collection covers every aspect of our Website, including source code, scripts, design, ‘look and feel,’ HTML code, web apps, artwork, text, software, technical drawings, configurations, graphics, and other files, along with their selection and arrangement.

While our Services are designed for your benefit, they do not transfer any rights, title, or interest in the Site Content to you or any third party. You are authorized to use this Content for personal, non-commercial purposes only. Modification, reproduction, retransmission, distribution, sale, publication, broadcasting, or circulation of any material is strictly prohibited without obtaining prior written consent from the Company.

All trademarks, service marks, trade names, trade dress, including distinctive logos, associated names, product and service names, designs, and slogans, are the exclusive property of the Company and/or our licensors. Unauthorized use of these marks is strictly prohibited. For any usage beyond the specified guidelines, written consent from the Do Write My Essay is mandatory. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

In the event of any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of the Site Content, we reserve the right to take appropriate actions. The Site Content is to be recognized as the intellectual property of the Company, and any misuse is strongly discouraged.

Website Content Integrity and Usage

Our company strongly condemns plagiarism and fraudulent activities. We disclaim any responsibility for unethical or illegal misuse of our products or website content. Compliance with copyright laws is crucial, and any malicious actions are solely the user’s responsibility as per our terms and conditions.

As a content facilitator, we are a passive conduit and cannot be held accountable for all content. Errors or inaccuracies in content may occur, and we reserve the right to make modifications without prior notice.

You are allowed to view, copy, download, and print content from this website or through our services under the following conditions:

The content is solely for internal informational purposes, and any reproduction or transmission for other purposes is strictly prohibited.
The content must not be modified.
Copyright, trademark, or other proprietary notices must not be removed.

Implicit or explicit rights to use this website or its content, whether through framing or otherwise, should not be construed as granted, except as expressly permitted by these terms or with our prior written permission or the permission of the relevant copyright or trademark owner.

Data Protection and Privacy

Protecting the confidentiality and security of your personal data is of utmost importance to us. Our approach to the collection, utilization, and protection of customer information is comprehensively outlined in our Privacy Policy. In the course of providing you with our services, it may be essential for us to communicate specific messages, such as service updates and administrative communications. Please note that these messages constitute an integral part of our services, and opting out may not always be possible. We strongly recommend that you routinely review our Privacy Policy to stay abreast of our data protection practices.

Updates to these Terms

We are committed to keeping you informed about any changes to our terms and conditions. Do Write My Essay regularly reviews and may, at its discretion, revise or update these terms to ensure transparency.

When modifications occur, we will make every effort to provide advance notice by posting the changes on our website. Additionally, significant updates will be communicated via email or through our website. The most recent version of the terms will always be available on our website for your reference.

While we aim to give you sufficient time to familiarize yourself with the revised terms before they take effect, there may be instances where immediate changes are necessary, and prior notice may not be possible.

We encourage you to regularly check our website and review any updates to ensure your continued understanding and compliance with the terms. If you have any questions or concerns about the revised terms, please feel free to contact us.

Contact Us

If you have any questions or concerns about these terms, we are ready to assist you. Feel free to contact us via email at [email protected], and we will strive to provide prompt and helpful responses to address your inquiries.

We highly value your feedback and encourage you to reach out to us with any suggestions, comments, or issues you may have. Your input is crucial as we continually strive to improve our services and ensure your satisfaction.

Thank you for choosing our services. We eagerly anticipate the opportunity to assist you.