Privacy Policy

We respectfully ask that you carefully read this Privacy Policy before giving us permission to process your personal data or submit any form of personal data to us on our website. This will ensure that you fully understand the terms under which we would cooperate.

Following our Terms and Conditions, this Privacy Policy governs how you use the Services.

This Privacy Policy describes how, when, and why we process personal information about users of the website, as well as how we use it and the situations in which we may disclose it to third parties. It also outlines your rights about your personal information and how we protect it.

Definitions Of Terms

1. Personal Data Interpretation:
   The term “Personal data” encompasses any information concerning you, either individually or when coupled with other data. This information permits the entity collecting and managing such data to recognize you as an individual.

2. Processing of Personal Data:
   “Processing of the personal data” denotes any action involving your personal data, regardless of whether it occurs through automated means. This includes activities like collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or any other form of availability, alignment or combination, restriction, erasure, or destruction.

3. Data Subject Explanation:
   A “Data subject” is any natural person, identified or identifiable, whose personal data is handled by the controller responsible for the processing. In this context, it refers to you as a Customer of the Website.

4. Consent of the Data Subject/User:
   The “Consent of the data subject/user” pertains to any voluntary, specific, well-informed, and unequivocal indication of the data subject/user’s preferences. This indication, conveyed through a statement or a clear affirmative action, signifies agreement to the processing of personal data related to them.

5. Website Definition:
   The term “Website” refers to our website and application, owned and operated by GENPAK IT SOLUTIONS LIMITED located at International House, 12 Constance Street, London, England, E16 2DQ.

Note:

Additional terms such as Customer, Expert, Company, etc., are explicitly defined in our comprehensive Terms and Conditions document.

Collection Of Information During Website Access
Upon accessing the Website, we gather log information and employ cookies on your device to monitor your interactions on the platform. You have the option to opt-out of cookies, excluding those essential for the Website’s fundamental functionality.

As a registered Customer, we may gather and handle Cookie identifiers and information you explicitly provide during registration. This may encompass details such as first name, last name, email, phone number, or social network ID (if linked via Facebook or Google), time zone, IP address, and device type.

For Experts, in addition to the mentioned details, we may collect and process further information furnished by you, such as zip code, gender, year of birth, city of residence, and educational background.

It’s important to note that we only process your personal data when there are lawful bases for doing so. We prioritize transparency and adherence to legal standards in handling your information.

How We Collect Data: Scope
The information gathered by the Company is limited to the following specifics and solely for the explicit purposes outlined below:

Order Details
We carefully collect and handle all the information you provide in the order form. This includes any details shared with the Expert through the Messaging System, as well as specific instructions related to the assignment.

Service Usage, Cookies, and Similar Technologies
When you engage with our Services, we observe and analyze web traffic to understand your behavior on our platform. Information about your IP address, proxy server, operating system, web browser, mobile carrier, and location based on phone settings may be collected. This data aids us in market research and enhancing the overall service quality on the Website. Moreover, we utilize cookies to comprehend and remember your preferences for future visits.

For transparency, all Customers have the option to receive browser notifications each time a cookie file is sent. If preferred, cookies can be disabled through browser settings. It’s important to note that turning off cookies may impact or restrict certain features and functions on our Website. Regardless of cookie settings, customers will still be able to place orders on our platform.

Social Network Pages
We manage the official pages of the Company on various social networks, including platforms like Facebook. Your engagements with these pages, such as subscribing, leaving comments, or expressing preferences (such as ‘liking’ our posts), are subject to analysis. This data is utilized to gauge our effectiveness and perform an assessment of our social media marketing efforts within the scope of our legitimate interests.

Why Do We Collect Data? 
We process the personal data you voluntarily provide us with the aims outlined below. Our objective is to personalize your experience on the Website extensively and deliver top-notch Services in accordance with our Terms and Conditions.

1. Provision of Services
   Your personal data is processed to grant access to our Services and fulfill our responsibilities as outlined in the Terms and Conditions for service provision. Specifically, we use your personal data to facilitate the identification of your account or profile by Experts, ensuring the seamless delivery of our Services. Kindly note that without the information provided as per our Terms and Conditions, the full functionality of our Website, including connection with Experts, cannot be ensured.
   
   
2. Payment Services
   To utilize our Services, payment details (e.g., credit card information) and billing information are required. This information is provided through third-party payment providers, who process your data securely using encryption and other protective measures. It’s important to highlight that we do not store your payment information on our servers.
   
   
3. Communications
   We may contact you through email and other channels for Services-related purposes, including security and legal notices, updates, reminders, and suggestions. Your contact data may also be utilized for feedback gathering and research to enhance the user experience. This research, conducted solely for internal purposes, includes feature development, product updates, marketing activities, support updates, and other service enhancements. You can always opt-out of such communications, excluding legal notices or changes to user settings.
   
   
4. Marketing and Promotion
   We may process your personal data to analyze, personalize, and refine our marketing practices. Direct marketing emails and special offers may be sent, with the option to opt-out provided in each message and through user settings unless specific consent is required. Your privacy preferences are important to us, and we respect your choice in receiving promotional content.
   
   
5. Analytics and Website Enhancement

In our pursuit of enhancing the Website and discovering areas of interest within our Services, we engage in monitoring and analyzing the personal data you furnish us with. This includes details provided during web traffic, cookies, and usage data, encompassing aspects such as visit dates and durations, location, device type, and other pertinent information relating to Website use.

This analytical process serves the goal of comprehending Customer engagement and satisfaction with specific features. Through these insights, we aim to elevate the overall Customer experience, introduce valuable new features, and optimize the efficiency of our Services. Your feedback and interaction are integral in steering our continuous efforts to refine and innovate within the “Do Write My Essay” platform.

1. Customer Support and Compliance
   In addressing disputes on the Website, data, including communications, may be utilized for resolution. This involves overseeing Customer and Expert conduct, responding to complaints, and managing requests to ensure a fair and transparent environment.
   
   
2. Adherence to Legal Obligations
   To meet financial and accounting legal requirements, certain payment information is processed. Additionally, data collected on the platform is used in compliance with legal requests from users or relevant authorities. This information may also be employed to assert, defend, or establish legal rights.
   
   
3. Fraud Prevention Measures
   We actively monitor specific information such as log data, payment details, and user behavior to prevent fraudulent activities on the Website. This proactive approach is designed to safeguard your interactions and uphold the integrity of our services.
   
   
4. Changes to Processing Purposes
   Should there be a decision to alter the processing purposes outlined above, you will be notified in advance of the use of your personal data for these new purposes. Notification of changes will be sent to your email, and your consent will be sought for the modified purposes unless they align with those already mentioned. If you choose not to provide the requested personal data for these specified purposes, access to certain functions of the Services may be limited.

Your understanding and cooperation contribute to maintaining the security and effectiveness of our platform. If you have any concerns or questions, feel free to contact us.

Legal Foundations for Data Processing
As elucidated earlier, the utilization of personal data on our Website and in connection with our services is contingent upon your specific interactions. Depending on the circumstances, we may process your personal data relying on one or more of the following legal foundations:

1. Consent
   Processing is based on the consent you have willingly provided.
   
   
2. Service Provision
   Processing is necessary to deliver our Services to you in accordance with our Terms and Conditions.
   
   
3. Legitimate Interests:
   • Processing is deemed necessary for our legitimate interests, encompassing:
   • Compliance with financial and accounting legislation.
   • Evaluation of the Company’s business efficacy through the analysis of website traffic and financial performance indicators.
   • Promotion of the Website via social media networks, media outlets, and affiliates such as bloggers or influencers.
   • Fraud prevention, ensuring the proper protection of personal data.
   • Verification of Experts.
     
     
4. Compliance with Legislation
   Where required, processing is done in compliance with applicable legislation, such as data subject request processing.
   
   
5. Protection of Vital Interests
   In exceptional cases, processing may occur to safeguard your vital interests or the vital interests of another person. This can also be done for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

In every instance, we will communicate to you the specific legal basis for processing and other pertinent details before commencing the processing of your personal data under a particular legal foundation. This notification will be provided unless it is not feasible in adherence to our obligations under any applicable legislation. Your understanding and awareness of the legal context of data processing are integral to our commitment to transparency.

Policy Updates
Our Privacy Policy is subject to occasional updates. We will communicate any changes or updates on our Website and notify you of significant modifications via email or on our platform.

Changes to the Privacy Policy will take effect when the revised version is posted. Your continued use of our Website affirms that you have reviewed and comprehended the latest iteration of our Privacy Policy. We value your ongoing trust and commitment to safeguarding your privacy.

Contact Us
Should you have any questions, comments, or concerns regarding this Privacy Policy, our data practices, or our adherence to applicable laws, feel free to reach out to us through the following contact method:

Email:  [email protected]